Cloud9 Insight

A Microsoft Gold Partner experts in Dynamics365 Customer Engagement& Power Platform. SMB Specialist. No Off-shore policy: an employed team of Microsoft certified Trainers, Business change Consultants delivering MS D365 implementation, software system diagnostic, CRM rescue projects, and Training. Support end users with a unique Client Success Care Package. Knowledge transfer: Cloud9 Insight can train end users thanks to different training scheme such as: end user, champion user, train the trainer and Workshops on demand. Partner Program: Opportunity to diversify the partner’s portfolio by adding Microsoft Dynamics 365 offering, choice to retain MSD365 licences which lead to an increase of the partner’s recurring revenue, Dynamics 365 endless support, joint marketing, website content creation, joint webinars.

  Pauline Durand
  +441273 921510

  6th Floor Park Centre, 177 Preston Road
Brighton, BN1 6AG United Kingdom

  Have Partner Contact Me





6th Floor Park Centre, 177 Preston Road
Brighton, BN1 6AG, United Kingdom
Phone: +441273 921510



Channel Advisory Services

  • Go to Market Strategies
  • Integration Services
  • Partner Onboarding
  • Partner Recruitment




Business Transformation Stories With Robert Thompson From See Group - Manufacturing Industry

Business Transformation Stories With Robert Thompson From See Group - Manufacturing Industry
You might be wondering why Dynamics 365 CRM is right for manufacturing businesses. The fact is this sector was particularly badly hit by the pandemic lockdowns of 2020 and early 2021. Supply chains were disrupted, workplaces physically transformed and seismic shifts in consumer behaviour emerged. Coping with these changes, while struggling to meet demand or find new markets for their products, meant many manufacturers were forced to significantly modify operations. A major business area that has required new thinking is customer relationship management. A CRM system, like Dynamics 365, can help manufacturers understand their sales leads better through a centralised customer database. Dynamics 365 is right for manufacturing because it makes it easier to identify qualified prospects and focus on the best opportunities. Furthermore, it helps you know the status of sales leads in real-time without having to ask the sales team, and distribute leads to the right salespeople. That’s a business transformation example of why Dynamics 365 is right for manufacturing.

Introduction to Strategic Implementation Process - Cloud9 Insight

Introduction to Strategic Implementation Process - Cloud9 Insight
What is a Strategic Dynamics 365 Implementation? A strategic implementation supporting business change, phases work on cycles and build usually includes system integrations and data migration. Our strategic CRM project approach has been designed for ambitious clients looking to migrate from an existing solution. Get in touch for your free consultation at: or 01273921510 Cloud9 Insight is a Microsoft Dynamics 365 Gold Partner supporting the growth of SMBs through implementation, support and training of Microsoft Cloud Technologies including Dynamics 365 and Office 365.




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Microsoft Partner for Dynamics 365 Implementation

Products and Services As Dynamics 365 CRM Implementation Partner, Cloud9 Insight helps your organisation benefit from CRM with Dynamics 365 in these five steps: 1. Discovery Your journey starts with a consultation with one of our experts. They assess how a CRM implementation can best meet your organisation’s particular needs. 2. Implementation The project begins with building and implementing the basic infrastructure of your CRM. 3. Optimisation To maximise your Dynamics 365 experience, we assess how far the CRM is meeting your needs and what customisation with apps and add-ons could optimise your experience. 4. Training Dynamics 365 Training is an essential part of your journey with Cloud9 Insight. It empowers your team with the knowledge to get the most out of your CRM. 5. Customer care In case you require break-fix support or small alterations in future, we offer ongoing CRM technical support to ensure your CRM is always in sync with your business needs.

CRM Rescue

What Is CRM Rescue? Cloud9 Insight CRM Rescue picks up your broken project and works towards successful completion. We’ll get on with sorting your CRM, and you can get on with achieving your business goals. Sometimes CRM projects do not go to plan or achieve the goals they were initially set out to do. This can happen for many different reasons: perhaps a change of key personnel, change of objectives, poor design, or a breakdown in a relationship. Who Is CRM Rescue For? It’s for small and medium-sized businesses with a failed or failing CRM project. Cloud9 Rescue will fix your project and implement a fit-for-purpose Microsoft Dynamics 365 system. Our CRM Rescue is here to help you, whether you need a check and recommendations, analysis of your requirements, or a complete overhaul and replacement of your system.

Post-Project Client Success Care Package

You have finished your project. Your users are still getting to grips with using a new system and, perhaps, new processes. Maybe you have found some minor changes that you would love to have, such as new fields or minor changes to processes that are not quite right. This is where a well designed post-project client success package can make all the difference to stakeholders’ delight and engagement – or apathy. Cloud9 Insight have designed a comprehensive post-project Client Success Care Package that will ensure you have access to experienced consultants beyond your project, giving you peace of mind and ad hoc support as required.

CRM and Business Change Training

CRM and Business Change Training delivers practical workshops on how to use and maintain Dynamics 365. Our Microsoft certified trainers are experienced and passionate about making CRM work for your business. We offer online sprint or open courses to suit and the open interactive workshop training courses are held at our brand new training facility in Brighton. To improve and expand upon your CRM knowledge our courses are limited to 8 people so early booking is recommended.